★ Free Shipping on Select Travel Essentials ★
Customer Care
We're here to help. Find answers to common questions, shipping details, and ways to reach our team.
Contact Us
Have a question about an order, a product, or anything else? Our team is happy to help. Choose the way that works best for you.
Live Chat
Chat with our team
Available Mon–Fri, 9am–5pm GMT.
Call Us
Mon–Fri, 9am–5pm GMT.
Frequently asked questions
Shipping & Delivery
Standard Delivery
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3–5 working days
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Free on orders over £50
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£3.95 on orders under £50
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Tracking provided via email
International Shipping
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5–14 working days depending on destination
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Rates calculated at checkout
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Duties and taxes may apply
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Tracking available for most destinations
Express Delivery
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1–2 working days
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£6.95 flat rate
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Order before 2pm for next-day dispatch
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Full tracking included
Click & Collect
Click & Collect is not currently available. All orders are delivered directly to your chosen address.
Returns & Exchanges
Return Policy
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30-day return window from delivery date
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Items must be unused and in original packaging
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Suitcases must not show signs of travel use
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Footwear must be unworn with tags attached
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Sale items can be returned for store credit
Refunds
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Refunded to your original payment method
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Processing takes 5–7 working days after we receive your return
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Shipping costs are non-refundable unless the item was faulty
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You'll receive an email confirmation once processed
How to Return
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Log in to your account and go to "My Orders"
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Select the item and choose "Request Return"
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Print the prepaid return label
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Pack the item securely and drop it off
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Refund processed within 5–7 working days
Faulty Items
If you receive a damaged or faulty item, contact us within 48 hours of delivery with photos and your order number. We'll arrange a free return and send a replacement or full refund — whichever you prefer.