PRIVACY POLICY

Last Updated: September 2026

At Pack & Roam, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

​

1. Information We Collect

When you use our website, place an order, create an account, contact us, or subscribe to our newsletter, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Account information

• Information you provide when contacting Customer Care

• Newsletter and marketing preferences

​

We may also collect technical information about how you use our website, such as your IP address, browser type, device information, and website activity.

​

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Arrange delivery of your purchases

• Process payments and refunds

• Manage your customer account

• Respond to questions and customer support requests

• Provide order updates and important service communications

• Improve our website, products, and customer experience

• Prevent fraud, misuse, and unauthorized activity

• Send marketing communications where you have provided the appropriate consent

• Comply with legal and regulatory requirements

​

3. Payments

Payments made through our website may be processed by third-party payment providers.

Pack & Roam does not need to store your full payment card details. Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

​

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use our website, and improve our services.

​

Cookies may also be used for analytics, advertising, and marketing purposes where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

​

5. Analytics & Tracking

We may use analytics and tracking technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

​

These services may collect information such as pages visited, interactions, device information, and general website activity.

Where required, tracking technologies will be used in accordance with applicable consent requirements.

​

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors

• Delivery and courier providers

• Ecommerce and website service providers

• Analytics and marketing service providers

• Customer support providers

• Professional advisers

• Government authorities or other organizations where required by law

​

We do not sell your personal information.

​

7. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you information about new products, travel inspiration, promotions, and other updates from Pack & Roam.

​

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order.

​

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

​

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

​

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, and meeting legal or regulatory obligations.

​

The specific retention period may vary depending on the type of information and the reason it was collected.

​

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Unsubscribe from marketing communications

​

Requests may be subject to applicable legal requirements and exceptions.

​

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

​

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

​

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

​

Any updates will be posted on this page, together with the revised Last Updated date.

​

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Pack & Roam through the Customer Care section of our website.

​

Pack & Roam
Travel essentials for wherever you roam.